Shipping

SHIPPING POLICY
         After placing your order, standard shipping takes 3-5 BUSINESS days which are MONDAY-FRIDAY, WEEKENDS ARE NOT INCLUDED. During holiday time(black Friday, Christmas & New Years), shipping takes up to 3-14 BUSINESS days due to higher traffic. Effective 4/21/2020, Delays may occur due to restrictions related to COVID pandemic which is completely out of KingdomHair’s control. Once shipped, a tracking number will be sent to the email provided on order form by customer. Please allow up to 1-2 business days for your tracking number to update after you receive your shipping confirmation. United states postal service do not always scan right away which we cannot control once we drop off orders.
           When placing your order, please make sure your billing and shipping information matches. If the name on the order does not match the billing name, this will result in an immediate refund. We do NOT ship any orders with different billing and shipping information due to chance of fraudulent orders. For those placing orders for others, please make sure you add the receivers name on PayPal so that your order wont be cancelled. If you enter in the wrong address, please contact us right away so we can cancel the order. We cannot edit any information NO EXCEPTIONS. If you do not contact us in time for us to cancel order, it is your (the customer’s) responsibility to contact USPS to update your shipping address and/or reroute the order package if needed.

           If for any reason your package was returned back to sender (us) due to incorrect address or issues USPS may have had with shipping your order, you will be able to pick up from our store location or request for re ship which you will be responsible for the shipping costs once your package arrives back to us. In any event your package is lost or stolen in this process, this issues would be on USPS not kingdom hair due to us not being responsible for the package once shipped by USPS. Please contact USPS about your order once tracking number updates! This means that they have accepted your package and are in possession of your order.